 |
| |
|
Where do you
deliver and how much do you charge?
Greater Toronto Area
Ava Florist is open 7 days a week and we deliver all across
the Greater Toronto Area. With our own delivery truck, you can be
sure that your order will be delivered with Special Care.
The following chart outlines our
delivery zones and charges in the Greater Toronto Area:
|
Zone
1: $8.00 |
Mississauga |
|
Zone
2: $10.00 |
Oakville / Etobicoke
/ Brampton / Bramalea |
|
Zone
3: $13.00 |
Metro Toronto /
Downtown Core / Woodbridge / Vaughan / Richmond
Hill / Thornhill / King City / Aurora / Markham
/ Scarborough / East York / Stouffville /
Pickering / Ajax / Oshawa / Burlington |
|
Zone
4: $15.00 |
Across Canada |
Outside of the
Greater Toronto Area
As affiliates of FTD, a
floral network of professional florists, we can also service
your worldwide floral orders. If
we are unable to deliver your order from our store location, we
will use FTD and a special charge for the service will be
applicable. Before we process your order, we will confirm any
additional charges with with you.
|
| |
|
Why do you
charge delivery fees?
Our prices are in-store prices we
offer to all of our customers, both online or walk-in. We only
charge delivery and sales taxes (13%) on top of the item price just
the same as we would charge our walk-in customers. |
| |
|
Do you offer
Same Day Delivery?
Yes we offer same day delivery
across the Greater Toronto Area.
-
Same day before 12pm
(Eastern Standard Time), please place your order online
or contact us by phone
-
Same Day after 12pm (Eastern
Standard Time), please contact us by phone
Local:
(905) 278.9878
Toll Free: (888) 812.9442
*For exotic flower bouquets and
arrangements, please place your order 2 days in advance. |
|
|
|
What days of
the week do you deliver?
We deliver 6 days a week from
Monday to Saturday to the Greater Toronto Area. For Mississauga
orders, we deliver 7 days a week from Monday to Sunday.
*For special holidays that fall on
Sunday (for example, Mother's Day), we deliver on Sunday across the
Greater Toronto Area. |
| |
|
What time do
you deliver?
We deliver during normal business
hours, generally between 10:00 AM to 5:00 PM. Unfortunately, we can
not guarantee delivery time. If there are special delivery time
requests, a special charge may apply and we will inform you
immediately. |
|
|
|
Can I specify
a special delivery time?
We can make accommodations for
specific delivery time requests for a special delivery charge. This
will depend on the time and availability of our drivers. Before we
will process your order, we will inform you immediately of the
charge and whether we can deliver it during the time requested.
*To ensure timely holiday deliveries, we
recommend ordering three days in advance. Due to the high volume
during major floral holiday periods including Valentine's
Day, Mother's Day, Thanksgiving and Christmas, same day and
special delivery cannot be guaranteed. |
| |
|
What if no one
is home to accept the flowers?
Depending on the delivery
location, if the recipient is not available at the time of delivery,
our drivers will either:
(i)
leave a note notifying the
recipient of an attempted delivery and request the recipient to call
us to arrange for re-delivery; or
(ii)
leave the delivery with a
neighbor and tag the recipients door notifying who accepted the
delivery.
*Your delivery will not be left at the
recipients address if no one is available to accept it unless you
request us to do so. |
|
|
|
Other
questions?
If you have any further questions or concerns, please
contact us using our
contact form. |
|
|
