Frequently Asked
Questions
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Answers
to Frequently Asked Questions
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1) Where do you
deliver and how much do you charge?
Greater
Toronto Area
We deliver
all across
the Greater Toronto Area. With our own delivery truck, you can be
sure that your order will be delivered with Special Care.
The following
chart outlines our delivery zones and charges in the Greater
Toronto Area:
Zone 1
$8.00 |
Zone 2
$10.00 |
Zone 2
$13.00 |
Zone 3
$15.00 |
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Mississauga |
Oakville |
Metro Toronto |
Across Canada |
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Etobicoke |
Downtown Core |
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Brampton |
Woodbridge |
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Bramalea |
Vaughan |
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Richmond Hill |
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Thornhill |
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King City |
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Aurora |
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Markham |
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Scarborough |
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East York |
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Stouffville |
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Pickering |
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Ajax |
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Oshawa |
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Burlington |
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Outside of
the Greater
Toronto Area
As affiliates of FTD, a floral network of professional florists, we
can also service your worldwide floral orders. If we are unable to deliver your order
from our store, we will use FTD and a special
charge for the service will be applicable. Before we
process your order, we will confirm any additional charges
with with you.
2) Why do
you charge delivery fees?
Our prices are in-store prices we offer
to all of our customers, both online or walk-in. We only
charge delivery and sales taxes (13%) on top of the item price just the
same as we would charge our walk-in customers.
3)
Do you offer same day delivery?
 For
same day delivery, please place your order by:
*We do not offer Same-Day delivery on
some arrangements that use unique flowers or plants — such as
exotics — due to the limited availability of these flowers and
plants.
*Orders received after the cut-off time
for same day delivery will be delivered the following business
day or a date specified.
4)
What days of the week do you deliver?
We deliver 6
days a week from Monday to Saturday to the Greater Toronto
Area. For Mississauga orders, we deliver 7 days a week
from Monday to Sunday.
*For special
holidays that fall on Sunday (for example, Mother's Day), we
delivery on Sunday across the Greater Toronto Area.
5) What time do
you deliver?
We deliver
during normal business hours, generally between 10:00 AM to 5:00 PM.
Unfortunately, we can not guarantee delivery time. If
there are special delivery time requests, a special charge may
apply and we will inform you immediately.
6)
Can I specify a special delivery time?
We can make
accommodations for specific delivery time requests for a special
delivery charge. This will depend on the time and
availability of our drivers. Before we will process your
order, we will inform you immediately of the charge and whether we can
deliver it during the time requested.
*To ensure timely holiday deliveries, we recommend ordering
three days in advance. Due to the high volume during major
floral holiday periods including Valentine's Day, Mother's
Day, Thanksgiving and Christmas, same day and special
delivery cannot be guaranteed.
7)
What if no one is home to accept the flowers?
Depending on
the delivery location, if the recipient is not available at
the time of delivery, our drivers will either:
(i)
leave a note notifying the recipient of an attempted
delivery and request the recipient to call us to arrange for
re-delivery; or
(ii)
leave the delivery with a neighbor and tag the
recipients door notifying who accepted the delivery.
*Your delivery will not be left at the
recipients address if no one is available to accept it unless
you request us to do so.
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